Our engineers are booked solid with jobs often for weeks in advance. We are however, available to speak with customers to offer technical assistance if you are in need of some additional support. In order to cover time spent on the phone dealing with such requests, the following rates apply:
Quick advice service £10 plus VAT for no longer than 15 minutes
For queries that will take longer than 15 minutes a fee of £30 plus VAT is charged. This will allow technical assistance with an engineer for up to 1 hour
Please note: all fees are taken in advance of technical calls and can be paid by cash, debit/credit card or bank transfer. Please do not ask to speak to an engineer unless you are happy to pay for the advice being requested....